The Ops Dashboard

The Ops Dashboard gives you a visual, date-by-date picture of your team's operational activity — from headline stats to hourly job trends and per-crew workload.

Overview

The Ops Dashboard is available at /web. It's designed for operators and coordinators who need a quick but thorough picture of how a particular day's operations played out — or how today's shift is progressing in real time.

Unlike the home page, which focuses on live, right-now activity, the Ops Dashboard lets you look at any date and work through the charts at your own pace.

Before You Start

• You need to be signed in to your team account.
• This page is available to all team members — there is no admin-only restriction.

Navigating Between Dates

When you open the Ops Dashboard, it defaults to today. The currently selected date is displayed as a large heading in the centre of the page — for example, Wednesday 18 Mar 2026. If you're viewing today, a Today badge appears alongside the date.

To move one day at a time, use the navigation buttons either side of the date heading:

• Click the left chevron button to go back one day.
• Click the right chevron button to move forward one day.

On larger screens, the buttons also show the neighbouring date (e.g. Tue 17 Mar) as a label. On mobile, only the chevron is shown.

While the page is loading data for the new date, the dashboard dims and pulses briefly to indicate it's updating.

Jumping to a Specific Date

Rather than stepping through days one at a time, you can jump straight to any date using the date picker.

1. Click the date heading in the centre of the page.
2. The Jump to Date modal opens.
3. Use the date picker to select the date you want to view.
4. Click Go.

The dashboard reloads immediately with data for the selected date.

If you've navigated away from today and want to get back quickly, click the Today button on the left side of the modal footer — it jumps straight back to the current date without you having to pick it manually.

To dismiss the modal without changing the date, click Cancel.

Summary Stat Cards

Just below the date navigation, four stat cards give you the headline numbers for the selected date at a glance:

These numbers update when you navigate to a different date.

Event Cards

Below the stat cards, each event active on the selected date appears as a clickable card. Cards are arranged in a two-column grid on larger screens.

Each card shows:

• Event title — the name of the event. System events (day-to-day non-event jobs) appear as Daily Ops DD/MM/YY in italic, where DD/MM/YY is the operational day's date.
• Event type badge — the event type, if one has been set (e.g. Medical, Music).
• Shift badges — one badge per shift attached to the event, showing the shift name.
• Crew and job counts — a summary line showing the number of crews and jobs for the event.
• Hospital count — if any patients were transferred to hospital, an amber count appears in the summary line.
• Status badges — colour-coded badges showing the breakdown of jobs by status:
  • Green completed badge — jobs marked as done
  • Amber active badge — dispatched jobs still in progress
  • Grey pending badge — jobs not yet dispatched

Click any event card to go to the full event management page for that event.

Charts

All charts on the Ops Dashboard load lazily - they render individually after the page loads, each showing a brief shimmer placeholder while the data is fetched. If a chart has no data for the selected date, it is hidden entirely rather than shown empty.

Hourly Trend

The Hourly Trend chart shows you how job activity was distributed across the 24 hours of the selected date. It plots three lines:

• Jobs (primary colour) — total number of jobs with a call time in each hour
• Patients (secondary colour) — jobs that had a patient record attached
• Hospitals (yellow) — jobs where the patient was transferred to hospital

Hover over any point on the chart to see a tooltip with exact counts for that hour. A legend below the chart identifies the three lines by colour.

This chart is useful for spotting peak demand periods, identifying quiet stretches, and confirming that staffing levels matched activity across the day.

If no jobs have a call time recorded for the selected date, the Hourly Trend chart is hidden. Call times need to be entered on job records for this chart to populate.

Job Status

The Job Status chart shows the total number of jobs in each status category across all events on the selected date. Statuses with zero jobs are omitted automatically. Possible categories are:

Hover over any bar to see the exact count for that status.

Job Types and Priority Categories

The Job Types and Priority Categories charts sit side by side (or stacked on narrower screens). Both use the same stacked bar format.

Each bar represents a job type (or priority level). Within each bar, the segments are colour-coded by event — so you can immediately see which events contributed which types of job. Up to eight events are displayed, each assigned a distinct colour. The colour-to-event mapping is shown in the legend below each chart.

For example, if you ran two events on the same day — a music festival and a sporting event — each event gets its own colour. A bar for "Trauma" jobs would show one coloured segment for each event that had trauma jobs, stacked on top of each other to give the total.

The colour assigned to each event is consistent across both the Job Types and Priority Categories charts, so you can cross-reference between them easily.

Hover over any segment to see a tooltip showing the event name and the count for that type or priority.

Jobs per Crew

The Jobs per Crew chart shows how many jobs each crew handled on the selected date, ranked from busiest to lightest. Up to 15 crews are shown.

Each bar represents one crew, identified by callsign. Crews without a named callsign appear as Crew # followed by a short identifier.

This chart is a quick way to spot workload imbalances — whether one crew was consistently over-committed, or whether resources were spread evenly across the day.

Hover over any bar to see the exact job count for that crew.

Empty State

If there are no events active on the selected date, the charts and event cards section is replaced with a calendar icon and the message No events for this date.

This is normal for dates in the future or dates when your team had no scheduled events. Use the date navigation to move to a date with activity.

Tips and Best Practices

• Use the Hourly Trend to brief your team. After a busy event, the hourly trend is a useful visual for a post-event debrief — it shows exactly when the demand peaked and how quickly things wound down.
• Jump to date for historical reviews. The date picker makes it easy to pull up any past date for audit or reporting purposes without stepping through days one at a time.
• Check Jobs per Crew for resource planning. If one crew is consistently taking three times as many jobs as others, that's useful intelligence when planning staffing for future similar events.
• The stacked bar charts tell you which events drove which job types. If your team runs multiple simultaneous events, these charts help you understand the operational character of each one rather than just seeing aggregate totals.
• The Today badge confirms you're viewing the right date. It's easy to accidentally navigate off today — the lime badge next to the date heading removes any doubt.

Troubleshooting

Some charts are not appearing. Charts are hidden when there is no data for them on the selected date. For example, the Hourly Trend only appears when at least one job has a call time recorded. Check that job records for the date have the relevant fields completed.

The stat cards show zeros but I know events ran on this date. The Ops Dashboard shows events that were active on the selected date according to their start and end dates. If an event's end date was set incorrectly (e.g. the day before the event actually finished), it may not appear. Check the event's date range in the event settings.

The event cards are not clickable. All event cards are links to the event management page. If clicking a card seems to do nothing, check that you have access to that event. If the issue persists, try refreshing the page.

The Jobs per Crew chart shows "Crew #..." instead of a callsign. Crews that were created without a callsign are identified by a short excerpt of their internal ID instead. Update the crew's callsign from the event management page or team settings to have it display correctly.

The page is stuck in a loading state (blurred and pulsing). The blur and pulse effect appears while the dashboard is fetching data for a new date. If it persists for more than a few seconds, check your internet connection and try refreshing the page.

Related Features

• The Home Page
• Setting Up a New Event
• Understanding Shifts
• Managing an Event