Command Centre

A real-time multi-event operations dashboard that shows all of today's events on one screen with live updates, alerts, and at-a-glance crew and job stats.

Overview

Command Centre is designed for operations leads and incident commanders who need a high-level picture of everything running simultaneously across your team. Where individual event pages give you deep detail on a single event, Command Centre gives you the full picture at once — all today's events side by side, live job counts, automated alerts for conditions that need attention, and the ability to drill into any event without losing sight of the others.

It's also built for display screens and projectors — fullscreen mode, auto-rotate, and audio alerts make it practical as a wall-mounted operational display.

Before You Start

• Command Centre is available on paid plans only. If you do not have access, contact your organisation's account owner.
• You must be a team admin or have the appropriate role to access the Operations section.
• At least one event must be scheduled for today for any data to appear.

Accessing Command Centre

Navigate to /command-centre in your browser, or look for the Command Centre link in the Operations section of the sidebar. The page opens in your team context and shows all events running today.

The KPI Strip

Directly below the page header, a row of six tiles gives you an instant summary across all of today's events combined. The strip is sticky - it stays visible as you scroll.

All six numbers update in real time as WebSocket events arrive from each event's dashboard channel.

Event Cards

Below the KPI strip, each of today's events appears as a card. Cards are automatically sorted by attention score — events that need your eye most urgently appear first.

Attention Scoring

IndieBase calculates an attention score for each event and sorts the cards accordingly. The score rises with the number of active alerts, active jobs, pending jobs, and hospital conveyances. Events marked as system events are deprioritised slightly. You cannot set this manually — the sort order updates automatically as conditions change.

What Each Card Shows

Header — The event name and venue (if set), plus the earliest shift start time and latest end time. A Live badge appears when jobs are in progress; a Not started badge shows when no crew activity has been recorded yet.

Status counts — Four large numbers across the middle of the card:

Meta row — Total crews registered for the event, how many are currently available, and the average dispatch-to-scene response time.

Attention highlight — When the attention score is high (which typically means multiple alerts are active or there are many active jobs simultaneously), the card gains an amber ring with a subtle pulse animation to draw your eye.

Stale indicator — If a card has not received a live update in over 60 seconds, a small amber dot and time counter appear on the card to let you know the data may not be current.

Sparklines and Shift Timeline

Each event card includes two visual strips at the bottom.

Job Volume Sparkline

A small bar chart showing the hourly distribution of jobs throughout the event. Each bar represents one hour, scaled relative to the busiest hour. Hover over a bar to see the hour label and job count. This gives you a quick read on whether job volume is ramping up, peaking, or tailing off.

Shift Timeline Strip

A thin horizontal bar representing the full span of the event (earliest shift start to latest shift end). Each shift is rendered as a proportional segment, so you can see at a glance how shift coverage maps across the day and whether you are early, mid, or late in the operational period.

Alerts

The alerts strip appears between the KPI row and the event cards whenever a condition requiring attention is detected. Each alert shows the title, a plain-English message, and the event it relates to.

There are four alert types:

Crew Shortage

Severity: Critical (red)

Fires when an event has zero available crews and at least one job is in Waiting status. This means there are incidents logged with nobody to send.

Long On Scene

Severity: Warning (amber)

Fires when one or more jobs have been on scene for more than 45 minutes without clearing. Extended on-scene times can indicate complications, resource needs, or a job that needs escalation.

Hospital Surge

Severity: Warning (amber)

Fires when an event has 5 or more patients conveyed to hospital. A rising hospital conveyance count can signal pressure building at receiving units.

High Utilisation

Severity: Warning (amber)

Fires when 80% or more of an event's crews are currently active on jobs. At this level, your margin for handling new incidents is low.

Alerts are calculated live. They appear as soon as a threshold is crossed and disappear automatically once the condition resolves - you do not need to dismiss them manually.

Audio Alerts

By default, audio is disabled when you first open Command Centre. A Click to enable sound button appears in the bottom-right corner of the screen.

Click it once to enable audio. From that point, a chime plays whenever a new alert appears in the alerts strip. If alerts were already present when you enabled sound, no chime fires for those — only for alerts that appear after you enabled audio.

Muting Sound

Press M on your keyboard to toggle mute on and off. When muted, a speaker-off icon appears in the header. The chime will not play while muted, even if audio has been enabled.

Browsers require a user interaction before allowing audio playback. This is why the enable-sound step is necessary rather than audio simply starting automatically.

Keyboard Shortcuts

Command Centre is designed to be operated with minimal mouse interaction. The following shortcuts work when the focus is not inside a text input, dropdown, or open modal.

Auto-Rotate Mode

Press T to enable auto-rotate. When active, a spinning arrows icon appears in the header and Command Centre cycles through event cards one at a time, expanding each for 30 seconds before moving to the next.

Auto-rotate requires at least two events to be running. It is designed for wall-mounted displays and projectors where you want every event to get screen time without manual intervention.

Press T again to stop auto-rotate. You can also press Esc at any time to collapse the current card and pause the rotation until the next cycle triggers.

Expanding a Card: Active Jobs

Click anywhere on an event card to expand it. The card fills the full width of the screen and a list of up to three active jobs appears below the status counts.

Each job in the list shows:

• A colour-coded status dot matching the job's current status
• The job type
• The job priority (if set)
• The current status label
• How long ago the job was called in (e.g. "12m ago", "1h ago")

This gives you enough context to decide whether to open the full event page without needing to navigate away.

Click the card again, or press Esc, to collapse it and return to the full grid view.

Quick Actions

Each event card has a row of action buttons at the bottom. These work independently of the card expand/collapse behaviour - clicking them does not toggle the card.

Fullscreen Mode

Press F or click the expand icon in the top-right of the header to enter fullscreen mode. This hides the browser chrome and gives Command Centre the full screen — useful for dedicated display screens or projection setups.

Exit fullscreen with Esc or your browser's native fullscreen toggle (usually F11 on Windows/Linux, or the green traffic-light button on macOS).

On some browsers, pressing Esc while a card is expanded will collapse the card rather than exiting fullscreen. If that happens, press Esc again to exit fullscreen.

Tips & Best Practices

• Set up your shifts. The shift timeline strip and event ordering both depend on shift data being set up correctly. Events without shifts will show no timeline and may not sort as expected.
• Enable audio early. Click the sound enable button as soon as you open Command Centre, before anything else. You cannot retroactively hear alerts you missed before enabling it.
• Use keyboard shortcuts on busy screens. At large events with multiple incidents running, using number keys to jump straight to the event you want is faster than scrolling.
• Fullscreen + auto-rotate for command posts. For a dedicated wall screen or projector at an event command post, press F then T to set it running. It will cycle through every event automatically.
• Attention score drives card order. If an event keeps appearing at the top of the grid, that is the system telling you it needs attention. Check the alerts strip first, then expand the card to see what is active.

Troubleshooting

The page shows "No events scheduled for today." Command Centre only shows events where today's date falls within the event's start and end dates. Check that your events are set up with the correct dates. If you need to create one, click the Create Event link on the page.

An event card is showing a stale indicator. The amber dot and timer mean the card has not received a live WebSocket update for more than 60 seconds. This can happen if your network connection has dropped briefly or the WebSocket subscription has lapsed. Refreshing the page will reconnect. Cards also poll every 60 seconds as a fallback, so data should recover automatically.

I am not seeing the Command Centre link or getting a "This plan does not include this feature" error. Command Centre requires a paid subscription. If you are on a free or trial plan, upgrade via Billing Portal in the Configuration section of the sidebar. If you believe you should have access, contact your team's account owner.

Audio is not playing even though I clicked "Click to enable sound". Some browsers block audio on pages that have not had recent interaction. Try clicking elsewhere on the page and then triggering an alert (or refreshing to re-enable). If audio still does not work, check your browser's site permissions for this domain.

Only some events are appearing. Command Centre shows events belonging to your current team where today's date is within the event's date range. If you are a member of multiple teams, switch to the correct team using Switch Team in the sidebar. Events from other teams will not appear.

Related Features

• Setting Up a New Event — How to create an event with the correct dates and shifts so it appears in Command Centre
• Creating Jobs in an Event — How to log and manage jobs from the individual event page
• Event Mode — How to run event operations in the mobile app alongside Command Centre